WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept bank transfer, mastercard, visa and paypal.
DO YOU OFFER FREE SHIPPING?
Yes, we offer free shipping within Australia on all orders above $99.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED?
We aim to have all orders shipped within 24 hours from when the order was placed, pending payment authorisation and verification.
Orders are processed Monday - Wednesday - Friday.
WHERE DO YOU FULFILL ORDERS FROM?
All orders are shipped from F-ONE and MANEARA Australia HQ on the Gold Coast QLD Australia.
I DIDN'T RECEIVE A CONFIRMATION EMAIL OR TRACKING NUMBER. HOW DO I OBTAIN?
You should receive an order confirmation once you have placed your order, then a shipping confirmation email with tracking once your order has been shipped. If you don't receive either of these, please check your spam box, it will be certainly there, otherwise contact us.
CAN YOU ASSIST ME CHOOSING MY KITEBOARDING GEAR?
Yes, we can help you choose the right gear. We have years of precious knowledge with F-ONE and MANERA gear, just contact us if you would like some help.
HOW DO I REGISTER ON F-ONE.COM.AU?
Registration is simple and provides an easy way to complete orders. Simply click on the my account icon in the top right hand corner (next to the shopping cart icon) and fill in the "open an account now" section. Easy!
HOW WILL I CHOOSE THE BEST KITEBOARDING KITE OR BOARD SUITED FOR ME?
It will depend on 4 factors, your weight, your level, where you mostly kite and what your style is. You can contact us, to help you. We have been guiding customers for years so they can have the best suited gear.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Most of Australia shipping courier services take 1 to 6 business days within Australia. You can track the status of your delivery using the tracking information in your shipping confirmation email, or on your account in my account section > follow up my orders.
If you have a question that is not mentioned above, please contact us.