CONTACT US +61 (0) 426 840 185
We are the Australian distributor of
F-one Kites, Foil and Manera accessories.
|Terms and Conditions|
The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to f-one.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by f-one.com.au.
f-one.com.au reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering on f-one.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our Customer Service team and we will remove you from marketing communications.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. f-one.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. f-one.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. f-one.com.au is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by f-one.com.au.
f-one.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Shipping and Delivery?
The delivery times provided by f-one.com.au are estimates only. f-one.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Refunds & Returns
Free returns are offered to orders shipping to an Australian address Only. If in any circumstance you pay for return shipping f-one.com.au will not reimburse postage costs.
Returns must be in as new condition with tags attached unless faulty. Returns must be made within 15 days. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. f-one.com.au will not pay to return these items to you.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. f-one.com.au cannot accommodate all address change requests. We highly recommend calling our customer service on 0426 840 185 instead of emailing as we cannot guarantee instant responses to email enquiries.
f-one.com.au takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars.
Faulty Items and Warranty Information
All repairs are carried out by the manufacturer and not by f-one.com.au. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. f-one.com.au cannot control the availability of parts of replacement goods.
If notified before goods have been dispatched, f-one.com.au can accommodate order cancellations. If items have been shipped, f-one.com.au reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Copyright and Trademark Notice
This site is owned and operated by F-one Australia / Proteus Distribution PTY LTD. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of F-one Australia / Proteus Distribution PTY LTD.
All software used on the site is the sole property of F-one Australia / Proteus Distribution PTY LTD or those supplying the software.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without F-one Australia / Proteus Distribution PTY LTD prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, f-one.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
f-one.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, f-one.com.au shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that f-one.com.au is not responsible for the operation of or content located on or through any such site.
Credit Card Payments and Verification
All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount of the order will be frozen on your account and this amount is taken when the order is despatched. Authorisations will appear as pending charges on your card, but you will only be charged once for a single order when it is despatched. Orders cancelled before shipment will still have this authorisation held.
Some orders may be subject to small charge verification before they are approved for shipment. In these cases a small amount between $0 and $1 will be held on your credit card and you will be asked to confirm this amount to validate your payment. This is not a charge, but an authorisation which will release back to you.
Phone: +61 (0)426 840 185
F-one Australia / Proteus Distribution PTY LTD
ABN 78 613 622 085